TALK TO US
We'd love to hear from you
PHONE
Tel: 510-860-3170
FIND US
Visit our shop
Located @
The Beauty Bar
389 17th St
San Leandro, CA 94612
FAQ
1
How do I
place an order?
Online Order Placement Policy
We strive to make your online shopping experience smooth and secure. Please review the following policy regarding order placement:
1. Order Submission
Orders can be placed directly through our website 24/7.
Please ensure all contact, shipping, and billing information is accurate before submitting your order.
You will receive an order confirmation email once your purchase is successfully submitted.
2. Order Processing
Orders are typically processed within [1–3] business days.
Processing times may vary during holidays, sales, or high-demand periods.
Orders will not be processed on weekends or public holidays.
3. Order Modifications or Cancellations
To modify or cancel an order, please contact us at [Insert Contact Info] within [1–2 hours] of placing your order.
Once the order has been processed or shipped, we are unable to make changes.
4. Out-of-Stock Items
If an item becomes unavailable after your order is placed, we will notify you promptly and issue a refund or offer an alternative if available.
2
Payment
& Shipping
Payment & Shipping Policy
1. Payment Policy
We accept the following secure payment methods:
Credit/Debit Cards: Visa, MasterCard, American Express, Discover
Digital Wallets: Apple Pay, Google Pay, PayPal
Buy Now, Pay Later: with Affirm
Gift Cards: Redeemable at checkout (COMING SOON)
All payments are processed securely using encrypted technology. Your information is kept private and never shared. Orders must be paid in full before they are processed and shipped.
2. Shipping Policy
Processing Time: Orders are processed within [1–3] business days.
Shipping Methods: We offer standard, expedited, and overnight shipping options via trusted carriers such as USPS or FedEx.
Shipping Costs: Calculated at checkout based on the delivery method and destination.
Delivery Time: Estimated delivery time varies by location and shipping method, typically [3–7 business days] for standard shipping.
3. Tracking & Notifications
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment in real time.
4. Local Pickup (if available)
You may select "Local Pickup" at checkout. We’ll notify you when your order is ready and provide pickup instructions.
5. Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses unless otherwise noted.
3
Secure Ordering
& Payment Options
Secure Order & Payment Options
We take your security seriously and offer safe, convenient payment methods to ensure a smooth checkout experience.
1. Secure Ordering
All orders are processed through a secure SSL-encrypted connection.
Your personal and payment information is never stored or shared.
We follow industry best practices to protect your data at every step.
2. Payment Methods Accepted
Credit/Debit Cards: Visa, MasterCard, American Express, Discover
Digital Wallets: Apple Pay, Google Pay, PayPal
Buy Now, Pay Later: (if available) Options like Affirm
Gift Cards: Redeemable at checkout ( COMING SOON!)
3. Fraud Protection
Orders may be subject to additional verification to prevent unauthorized use.
4. Contactless Payments
For in-store or pickup orders, we support contactless tap-to-pay and mobile wallet options.
4
Returns
& Refunds
Thank you for shopping with The Hair and Body Factory, we appreciate your business!
Returns
You have 14 days from the date of delivery to return an item for an exchange. To be eligible for an exchange:
-
The item must be unopened and unused and in the same condition that you received it.
-
It must be in the original packaging.
-
A receipt or proof of purchase is required.
-
Exchanges must be done in person, no online exchange oprtion available.
Services provided are exempt from being returned
Refunds
-
We do not offer cash refunds, however you may exchange your unopened and unused product for another of equal or lesser value.
-
Once we receive your return, we will inspect it and notify you of the status. If your return is approved, we will ship your replacement of equal or lesser value at your expense
Exchanges
We only replace/exchange items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [contact email or phone number].
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., you received the wrong or defective item).
Contact Us
If you have any questions about our return and refund policy, please contact us at:
The Hair and Body Factory
Yourstylistwayne@yahoo.com
(510) 860-3170
389 17th St. Oakland Ca, 94612